A.) I hate The Consumerist.
B.) While what happened to this guy is really shitty, I also wonder why he ever sent it in if it meant that much to him. Yeah, sure he should be able to send it in and expect this kind of thing not to happen, but we don't live in a perfect world. I clear my car of all valuables before taking it to the mechanic, hide my passport in other countries when I know cleaning staff can get into my room, and write "ask for ID" instead of a signature on the back of my high-limit credit-card. You kind of have to protect yourself, and if something is really important to you (like this console is to him), you don't hand it off to nameless, faceless strangers.
I'm not saying he deserved it at all, but what the fuck was he thinking?