Topic: Need help, Sirs!

[ScaryTooth]

Okay, I'm helping my little nephew with a school project. For a business class or something. Yeah, because 7th graders need business classes apparently. Anyway, he has to make a survey for his customers of whatever business he chooses. We chose Blizzard technical support, because he likes WoW. See, he is Blizzard, he has to ask questions like....

1. Was the response time of the Blizzard technical support team satisfactory?

On a scale of 1 to 5..blah blah blah.

2. Overall, how would you rate your experience with the Blizzard technical support team?

Stuff like that. The problem is, I suck at this stuff, so we are asking you guys for help. We need 7-10 questions for this thing. Can you guys come up with some. We have those two so far.

[ScaryTooth]

Okay, we have a couple more.

2. How was the friendliness of our technical support staff?

3. How knowledgeable was the person helping you with your techical support problem?

4. How easy was it to understand the information you recived?

It seems kind or cookie cutter I think. But I guess this sort of thing is bound to be.

More more more!

[TheOtherBelmont]

Was the problem or dispute resolved in a timely fashion?

[ScaryTooth]

There we go! Thanks!

I'm coming up with just regular cookie cutter kind of stuff, but then again it's a tech support survey. I'm not sure how to come up with questions that cater specifically to blizzard, and it's customers.  Not sure if you can. Know what I mean?

[idolminds]

7. Did Blizzard technical support staff entrust the Sword of a Thousand Truths to a n00b?
8. How can you kill that which has no life?

[TheOtherBelmont]

A/S/L?

[ScaryTooth]

heheh

So, I read his sheet. They have to be more statistical questions. So, back to the drawing board...

Like this...

How long(approximate) did you have to wait for your in-game ticket to be addressed?

A)30min. B)2 Hours. C)6 hours. D)Longer than six hours

On the upside this opens up much more in the way of questions that can be asked. The downside is, we have to start over, and I still suck at this...

Questions sirs, Questions!

[Antares]

does blizz farm out its tech support to another country?

How would you rate our tech support staff's ability to speak and understand english?

Also,

Was your problem satisfactorily resolved?

[ScaryTooth]

On average, how many times are you disconnected from the server per week?

Once, 4 times, 8 times, more than 8 times.

Not sure if thats a good one.

[iPPi]

How long are your server queue waits, if any?

How many hours do you spend online weekly?

[idolminds]

Adjust the numbers: Never, 1-5 times, 5-10 times, more than 10 times.

How many hours per week do you spend playing WoW? Again, with ranges in hours. This could be helpful in determining the severity of problems. If they only play 5 hours a week and have seen 10 crashes...theres a real problem.

[ScaryTooth]

Good tip.

Keep em coming.

Thanks guys.

[Quemaqua]

How many tech support queries have you made this month?

What percentage of those queries have been successfully resolved?

How many of those queries are still outstanding?

How many queries were addressed by a GM with no resolution achieved?

[ScaryTooth]

Thanks for the help guys. We appreciate it.

[idolminds]

What color panties are you wearing when you call tech support? Ah yeah...thats hot....

[iPPi]

How has your relationship status been since you have started playing World of Warcraft?

How much have your grades degraded?

How many hours of sunlight do you get on a weekly basis?