Meet Mona Shaw, 75, of Bristow, Virginia. And if you are wondering, no relation.
A retired Air Force nurse and secretary of a square-dancing club, Shaw went Com-smash-tic in her local Comcast office one day last month.
As Neely Tucker of the Washington Post tells it, Shaw arranged with Comcast to have them install their “Triple Play” service- phone, cable and Internet.
Seems as though the Comcast installer failed to show up on the appointed day of Monday, August 13. Two days later, he shows up but only does part of the job. Yet rather than finish the work, Comcast cut off all service to the Shaw’s home.
So now we are at Friday, August 17. Shaw and her husband Don drop in at the local Comcast office in Manassas to complain.
They ask for a manager. They are told one will be right out. They wait two hours.
And after two hours, a customer service rep tells the waiting Shaws the manager has gone for the day.
Mona and Don stewed about it all weekend. Then Monday morning, she visits the Comcast office again. Only this time she brings Don’s clawhammer.
At this point, Mona proceeds to pick up the hammer and bash a customer service rep’s keyboard, bashes the monitor, wrecks the telephone. People scatter and scream, cops come, and Mona Shaw is breakin’ the law, breakin’ the law.
$345 fine, three-month suspended sentence, and a year-long restraining order keeping her away from the Comcast office.
Yea, as if.
Her phone service is now with Verizon.
http://blogs.zdnet.com/ip-telephony/?p=2605This lady lives about 10 minutes away from me, I've had to deal with the same Comcast office as she does...they suck ass. Not all of my cable channels work and they never come when they're supposed to...when I say they never come, I mean they don't come at all. We tried to get a satellite dish, but we're surrounded by too many trees.
Every single time I've had to deal with Comcast the end result is always vexing and I end up with a headache. My On Demand feature hardly ever works and when it does the audio/video is out of sync if I pause it. My parents got me a digital cable box for my B-day a couple years ago and it took them a week for me to get it installed. The only reason it got installed at all is because my dad had to go to the Comcast office (same one as this beautiful old woman), pick up the box and install it ourselves. I hate Comcast!
