I'm no Valve fanboy. I do like a lot of their work, but some of their work -- work, as in everything from their games to their Steam service -- drive me crazy. As in their ability to leave lots of storyline threads dangling (see HL series), not give much content per box (see L4D), and that they take forever to make a game (especially episodic sized ones like HL2: Ep Three), Securom limits imposed still on top of a Steam DRM protected game, activation required on SP games, etc etc are head-scratchers...
I just honestly dunno how some people can praise Valve to the high heavens like they do. It's as Valve became the new Square (back when Square couldn't do no wrong in the 90's), for some blasted reason and people just fall in love with anything they do. It's quite baffling...
It's as if some PC gamers were looking for a new Blizzard that would helm the PC realm of gaming or something and be their so-called "savior," so they picked Valve for some blasted reason.